A manual is a good starting-point; distributed updating is already going on, but not synchronized.
Talk to all levels of organization: line staff, middle-management, then leadership.
Importance of leadership from the top – ?
Find a vital resource that doesn't exist yet; create the killer app.
Start from the outside as a non-profit, then offer to gov't once there are demonstratable benefits. (Bar ass'n, community board were useful for SFhomeless.net.)
Figure out stakeholders or audience is
Get feedback from them about what works and what doesn't.
Gov't concerns: litigation/liability, sunshine laws, often adding another layer without getting rid of the old index card system.
Wiki is very flexible; you don't have to build new technology to meet needs.
Don't overwhelm gov't people with all the features you could possibly implement; tie to their needs, as in, how it will reduce staff work.
** Use twitter for notification!

 
using_wikis_for_government_processes.txt · Last modified: 2008/05/11 14:06 by davidbeall
 
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